Refund policy

Every CeramiKara piece is made and painted by hand, one at a time, and there is only ever one of each. That shapes how returns work here, so please read this before you buy.

YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW
Nothing in this policy limits or replaces your rights under the Australian Consumer Law. The consumer guarantees apply automatically and cannot be excluded. If a piece has a major problem you can choose a refund. If the problem is minor, I may offer to fix it first.

IF YOUR PIECE ARRIVES DAMAGED, FAULTY, OR NOT AS DESCRIBED
Email me at support@ceramikara.com and I will sort it out.

Because there is only ever one of each piece, I usually cannot send a replacement, so the remedy is a full refund of what you paid, including the shipping on that order.

Photos help me sort it quickly and I will usually ask for them, but they are not a condition of your rights.

If I ask you to post the piece back, I will reimburse reasonable return postage once the problem is confirmed. The return address is available on request, just email me.

Refunds go back to your original payment method.

CHANGE OF MIND
No refunds will be given if you have simply changed your mind. Because every piece is one of a kind and made by hand, I am not able to offer change-of-mind returns or exchanges. Please look closely at the photos before you order, and email me or contact me on Instagram if you would like to see more.

HANDMADE CHARACTER IS NOT A FAULT
Slight asymmetry, brush marks, small variations in glaze and colour between pieces, and marks from the kiln are part of how these are made, and they are visible in the photos. Every listing photographs the actual piece you will receive. Chips, cracks and breakage are not character, and are covered above.

IF TWO PEOPLE ORDER THE SAME PIECE
There is only one of each. Very occasionally two orders reach checkout for the same piece at almost the same moment. If that happens, whoever I cannot fulfil gets an immediate, full refund and an apology, and I will help you find something else, or will make you one within 3-4 weeks to fulfull your order.

CeramiKara
ABN 63 195 346 631
support@ceramikara.com